Create a Support Bundle
Support bundles are available from both the Bindplane Server, and from the Bindplane Collector (BDOT). Our support team may ask you to create one or both of the bundles described herein.
Bindplane Server
To create a support bundle, download and run the script found here.
It will output in the directory it's run from, and collects the following information:
- Bindplane logs
- Bindplane configuration
- With
--agent {collector_id}flag, the collector configuration, and collector information - System information
It will package the information into a tar.gz file named bindplane_support_bundle_YYYYMMDD_HHMMSS.tar.gz, where YYYY is the year, MM month, DD, day, HH hour, MM minute, SS second. It must be run with sudo or as root.
Bindplane Collector (BDOT)
To create a support bundle, download and run the script found here.
It will output in the directory it's run from, and collects the following information:
- Collector logs
- collector.log
- collector.err
- output of journalctl
- Collector configuration
- Collector manager config
- Collector golang profiles (optional, and requires profile extension to be enabled in the configuration)
- System information
- /etc/issue
- /etc/os-release
- /etc/redhat-release
- /etc/debian_version
It will package the information into a tar.gz file named support_bundle_YYYYMMDD_HHMMSS.tar.gz, where YYYY is the year, MM month, DD, day, HH hour, MM minute, SS second. It must be run with sudo or as root.